Frequently Asked Questions

I have finally had some time to write up the answers to a few frequently asked questions (FAQ) on how to get up and running as quickly as possible with your new iGPS360 module.

The FAQ is posted on the main Orange Gadgets website and you can access the FAQ by clicking on "FAQ" in the top menu bar or by clicking here.

Another question that has come up repeatedly is the security certificate warning that appears in certain cases up when you try to access the Orange Gadgets Online Store. Regarding the certificate error, you can "add an exception" or click "accept" or something similar with respect to the certificate security notice. The certificate is from Globat.com who is our web-provider so it is perfectly fine to add the exception (your security is not compromised). Besides that, payment for your order is processed on PayPal's website (not Orange Gadgets) so ordering is very safe. We are currently in the process of getting our own certificate such that the warning will disappear in the near future.

Regarding filling paid orders, here is the latest update.

We have currently shipped 277 orders (over 300 modules). We have completely processed and shipped all orders placed up through 10/30/2008 with the exception of the orders listed at the end of this post and 5 orders placed on 10/30/2008 that still need to be shipped.

Upcoming week will be our fourth week of shipping and we expect to have fully cleared the backlog by the end of this week. Thanks for being patience and sticking with us through these busy past weeks.

I also wanted to make Italian customers aware of the fact that the Italian post office seems to be randomly charging customers additional fees. Some Italian customers have reported a 15 dollar fee, two customers reported a 20 Euro fee and one customer a 22 Euro fee.

The category the GPS module is classified under is HS tariff number 852691 which is duty free (at least here in the US), but since it is a international tariff number code I would expect it to be duty free in every country that uses HS tariff codes.

I suggest that Italian customers inform themselves of the customs regulations for Italy and in particular with respect to the above HS tariff number and border fees. You should be able to find this information online or by calling your local customs office. The fees the Italian post office is charging are excessive. In case the additional fees are legal, note that according to the Terms of Service of Orange Gadgets website, the customer is responsible for paying any import duties and taxes on his order.

Lastly, we are trying to get in touch with a few customers who have not responded to our emails. If your order or customer number is below, please contact us as soon as possible at orders@orangegadgets.com to resolve issues with the shipping address/method and to avoid further delay:

1. Order id: 413, Customer id: 305
   
2. Order id: 626, Customer id: 438
   

For all technical support for the the module, please email support@orangegadgets.com

Diligently making progress...

This is the latest update on clearing the backlog for placed and paid orders. We are happy to announce that we are swiftly catching up on the backlog.

As of today, we have shipped 195 orders (over 200 modules have been shipped).

We have completely processed all orders that were placed on:

• Orders for 10/16/2008: all orders shipped.
  
• Orders for 10/17/2008: all orders shipped.
  
• Orders for 10/18/2008: all orders shipped.
  

If you have placed an order on any of the above dates and not received a shipping notice by email (check your spam-box as well), please contact us as soon as possible (please include your Order id and Customer id).

The following orders are in the process of being handled next and we expect them to be shipped by the end of this week (so please keep an eye on your mailbox in case we have questions on your order):

• Orders for 10/19/2008: 15 orders still to be filled.
  
• Orders for 10/20/2008: 17 orders still to be filled.
  
• Orders for 10/21/2008: 7 orders still to be filled.
  
• Orders for 10/22/2008: 9 orders still to be filled.
  
• Orders for 10/23/2008: 9 orders still to be filled.
  
• Orders for 10/24/2008: 5 orders still to be filled.
  
• Orders for 10/25/2008: 5 orders still to be filled.
  

We expect to have filled ALL paid orders up till 11/09/2008 by the end of next week.

If you placed an order, please make sure to also check your spam-box/bulk mailbox as sometimes our emails (sent from orders@orangegadgets.com) end up there for no good reason. It is best if you can white-list any emails you get from the above address.

We are also still trying to get in touch with a few customers who have not responded to our emails. If your order or customer number is below, please contact us as soon as possible at orders@orangegadgets.com to resolve issues with the shipping address/method and to avoid further delay:

1. Order id: 395, Customer id: 294
   

For all technical support for the the module, please email support@orangegadgets.com

First 120 modules have shipped

This is a brief update to let you know we are working hard on clearing the backlog on all placed orders.

As of Tuesday November 5, 2008, we have shipped ~120 modules (a total of 114 orders) out of the 320 modules that have been paid for.

Based on the number of modules shipped since last week, we can say that on average we are able to handle/ship about 20 modules per day. As such it will take another 2-3 weeks till we catch up on all orders that have been placed till now. For more specific details, please read on:

All people that had signed up on the pre-order list before the online store opened (it opened on October 16, 2008) and who have paid for their order before our first ship date (which was October 27, 2008) have had their order processed and shipped.

We have completely processed all orders that were placed on October 16, 2008.

• Orders for 10/16/2008: 12 orders placed, 12 orders shipped.

The following orders are our next priority:

• Orders for 10/17/2008: 50 orders placed, 31 orders shipped, 19 orders still to be filled.


• Orders for 10/18/2008: 67 orders placed, 20 orders shipped, 2 orders canceled, 45 orders still to be filled.


• Orders for 10/19/2008: 51 orders placed, 21 orders shipped, 1 order canceled, 29 orders still to be filled.


• Orders for 10/20/2008: 31 orders placed, 12 orders shipped, 1 order canceled, 18 orders still to be filled.


• Orders for 10/21/2008: 19 orders placed, 12 orders shipped, 7 orders still to be filled.

To fill all orders that were placed on the above dates, will take a little over a week.

If you placed an order on October 16, 2008 and have not received a notice that your order has shipped, please email us at orders@orangegadgets.com.

For all other orders, please remain patient. Once we finish the next couple of dates, we will make another entry on the blog to keep you updated.

Also, if you have run out of patience and would like a refund, please contact us directly at orders@orangegadgets.com. It is quickest to resolve this directly with us as we can refund your money the same day instead of going through PayPal.

We are also trying to get in touch with a few customers who have not responded to our emails (make sure to white-list the orangegadgets.com domain). If your order or customer number is below, please contact us as soon as possible at orders@orangegadgets.com to resolve some issues with shipping:

1. Order id: 395, Customer id: 294
   
2. Order id: 245, Customer id: 191
   

For all technical support for the the module, please email support@orangegadgets.com