Shipping update

Things have been extremely busy since last Thursday. I have been swamped with orders, email inquiries, housing supplier and getting modules prepared for testing and shipping.

In advance, I would like to thank everyone for their continued patience. Please remain patient in the week(s) to come. I am working as hard as I can, and that is pretty much non-stop, except for eating and sleeping and the other necessary living habits :-)

I have not been able to meet the 10/22/2008 shipment date.

Here is why: I have been in touch every single day to get updates from the housing supplier. Unfortunately, nothing goes perfect the first time, and so with the housing. The quality of the housings and lenses were not up to par and things had to be redone. They actually had to do 5 sample runs for the black housing and three sample runs for the lenses. Hence the delay. Unfortunate, but this is out of my control. I hope you understand.

So now for the good news: I have talked with the housing manufacturer today and they told me all parts have been finished and quality checked and will be shipped today for Friday delivery. At last!

What you see in the above photo are the first 32 modules inside of their final housings (these are housing from the 5th sample set which were approved). These modules are waiting for their lenses. Every module is individually serialized and the little removable sticker you see on the top of the module is its serial number.

Considering tomorrow's news delivery date for the housings, I have set new shipping date for Monday 10/27/2008. At least the 32 modules above will ship on Monday and whatever else I get finished over the weekend.

Now, a repeat of some things, as I get emails about this every day:

1. Orders will be handled according to your database entry number (assuming your order is PAID for). This is to be fair to everyone who signed up and to make sure that the people who signed up first, will get their units first. If you have pre-ordered but not paid, we will skip over your entry. Your database entry will only become active after you have paid for your module.


2. The current expected ship date for the first iGPS360 modules is 10/27/2008 (there has been additional delay with the housing as explained above).


3. Keep in mind that not all 1000 modules of the first production run will be ready by that date as they come out of production bit by bit. We expect having all 1000 modules back and shipped before the end of November. So we value your patience after you have placed your order.


4. We will send you a confirmation email once your order is packed and ready to ship.

Some important notes that you should follow with respect to the online store. If you don't follow the instructions (like providing your database entry number and returning to the store after you paid with PayPal), it means much more work for me to fix up your order and order status and your order could get delayed:

• Make sure to enter your database entry number during checkout of your order. If you omit to do so, your shipment maybe delayed. There is a comment box for this.


• The online store has detailed product descriptions, so please take the time to read them as they might answer questions that you have. For remaining questions, please email support@orangegadgets.com.


• Performance of the website will depend on the amount of traffic, so if things are a little slow while accessing the online store, please be patient for pages to complete loading.


• Please report any website related problems you encounter to support@orangegadgets.com.


• For questions with respect to the details of your placed order, please email orders@orangegadgets.com.


• Please verify your order details online by logging into your account and viewing your order history.
  If you see anything that is incorrect, immediately send an email to orders@orangegadgets.com and provide your full order details, like name, shipping and billing address, order id and customer id.